FIREDOOR TERMS & CONDITIONS
Dinner reservations at 5.30pm and 6pm are booked on a 2 hour dining time with the tables rebooked shortly after each reservation.
We will reconfirm your reservation within a week of your booking. If you think you may be unavailable please contact us on (02) 8204 0800 or email@example.com
Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at Firedoor. A cancellation charge of $120 per person will be incurred should you cancel your reservation or reduce your guest numbers within 72 hours of the arrival time, or if you fail to show for the booking. Please contact us on (02) 8204 0800 or firstname.lastname@example.org to make any amendments to your reservation.
Guest Contact Details:
In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at OTTO. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and will be cleared from our system after 28 days.
Firedoor is currently able to accommodate a maximum group 10 guests in one reservation according to NSW Government regulations under Step 2 of the Covid-19 Roadmap to Recovery.
A discretionary 10% service charge is applied to all table of 6 or more guests as a gratuity paid directly to our staff.
Accepted Payment Methods:
During the Covid-19 pandemic we are pleased to accept payment by debit and credit card. Please note cash will not be accepted.
Credit Card Surcharge:
Please note a variable surcharge will be applied to all credit and debit card payments.
Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 15% will apply to all food and beverage prices.