FIREDOOR TERMS & CONDITIONS
Reservation Timings: Early lunch reservations at 12pm and 12.15pm are booked on a 2 hour dining time, with the table rebooked shortly after.
Early evening reservations at 5.30pm and 5.45pm are booked on a 2 hour dining time, with the tables rebooked shortly after. Evening reservations Thursday to Saturday from 6pm to 6.45pm are booked on a 2.5 hour dining time.
Reconfirmation: We will reconfirm your reservation within a week of your booking. If you think you may be unavailable, please contact us on (02) 8204 0800 or firstname.lastname@example.org.
Cancellation Policy – Non Special Events Days: Credit card details are required to secure all bookings of 5 guests or more, and for all reservations on Friday and Saturday evenings. Should you need to cancel your reservation or reduce your guest numbers within 24 hours of your booking, a cancellation charge of $50 per person will be incurred. Please contact us on (02) 8204 0800 or email@example.com. to make any amendments to your reservation.
Seating Requests: Firedoor will do its best to accommodate all seating requests, which are always noted at the time of the booking. However, we are unable to guarantee your requested seat, as table allocations are finalised on the day.
Service Charge: A discretionary 10% service charge is applied to all tables for 7 or more guests as a gratuity paid directly to staff.
Public Holiday Surcharge: Should your reservation date fall on a public holiday a surcharge of 12.5% will be applied to all food and beverage prices.
Credit Card Surcharge: Please note a variable surcharge will be applied to all credit and debit card payments.