FIREDOOR TERMS & CONDITIONS
Reservation Timings: Early lunch reservations at 12pm and 12.15pm are booked on a 2 hour dining time, with the table rebooked shortly after.
Dinner reservations of 1 to 4 guests are booked on a 2 hour dining time; and reservations of 5 guests or more are booked on a 2.5 hour dining time. Tables are rebooked shortly after each reservation.
Reconfirmation: We will reconfirm your reservation within a week of your booking. If you think you may be unavailable, please contact us on (02) 8204 0800 or email@example.com.
Cancellation Policy – Non Special Events Days: Credit card details are required to secure all bookings at Firedoor. Should you need to cancel your reservation within 24 hours of your booking, a cancellation charge of $50 per person will be incurred. Please contact us on (02) 8204 0800 or firstname.lastname@example.org. to make any amendments to your reservation.
Seating Requests: Firedoor offers dining at individual tables, communal tables or our kitchen counter. Firedoor will do it’s best to accommodate all seating requests, which are always noted at the time of booking. Please note, however, we are unable to guarantee requested seats, as table allocations are finalised on the day.
Groups: Reservations of 7 guests or more will dine from Firedoor’s Group Menu, a 5 course shared menu priced at $90 per person. The group menu may also be upgraded to include live seafood from our tanks and wagyu beef for $150 per person.
Service Charge: A discretionary 10% service charge is applied to all tables for 7 or more guests as a gratuity paid directly to staff.
Public Holiday Surcharge: Should your reservation date fall on a public holiday a surcharge of 12.5% will be applied to all food and beverage prices.
Credit Card Surcharge: Please note a variable surcharge will be applied to all credit and debit card payments.