RESERVATIONS POLICY
FIREDOOR TERMS & CONDITIONS
Reservations Timings:
Dinner reservations at 5.30pm and 6pm are booked on a 2.5-hour dining time with the table rebooked shortly after.
Reservation Confirmation:
Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.
Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at Firedoor. A cancellation charge of $185 per person will be incurred should you cancel your reservation or reduce your guest numbers within 48 hours of the arrival time, or if you fail to show for the booking. Please contact us on (02) 8204 0800 or info@firedoor.com.au to make any amendments to your reservation.
Additional Safety Measures:
Firedoor will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.
Groups:
Firedoor can accommodate a maximum group size of 10 guests.
Dining with Children:
Children of all ages are welcome to dine at Firedoor under the careful supervision of their parent, guardian, or carer. We kindly ask children respect the other guests while enjoying Firedoor on our full five-course menu. We are unable to provide a children’s menu, highchair or guarantee space for a pram.
Gift Cards:
Firedoor and Fink gift cards are welcome to be used during reservations at Firedoor, excluding on special event days such as Valentine’s Day or New Year’s Eve, or other events that require pre-payment at the time of booking.
Service Charge:
A discretionary 10% service charge is applied to all table of six or more guests as a gratuity paid directly to our staff.
Accepted Payment Methods:
We are pleased to accept payment by debit, credit card, and cash.
Credit Card Surcharge:
Please note, a variable surcharge will be applied to all EFTPOS, credit, and debit card payments.
Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 15% will apply to all food and beverage prices.